Shipping and Delivery Policy

Luxurist Tours and Travels OPC Pvt Ltd
Last Updated 06 December 2025
Luxurist Tours and Travels (OPC) Pvt. Ltd. provides travel-related services and does not sell or ship any physical products. Our services include tour packages, hotel reservations, transportation arrangements, flight and train bookings, sightseeing tours, and other travel assistance.

As we operate exclusively in digital and service-based fulfilment, all travel-related documents are delivered electronically unless otherwise requested.

--- 1. Method of Delivery
Upon confirmation of your booking, the following documents are delivered through digital channels:
* Booking vouchers

* Invoices
* Flight or train tickets
* Hotel confirmations
* Travel itineraries
* Activity or sightseeing tickets
* Any additional service-related documents

These documents are shared via:
* Email
* WhatsApp or other approved messaging platforms
* SMS (for selected updates)

Clients visiting our office may also choose to collect printed copies of documents in person during working hours.

--- 2. Delivery Timelines
Our typical delivery timelines are as follows:
* Initial booking confirmation: Within a few hours of successful payment or approval
* Flight or train tickets: After issuance by the airline or railway authority
* Hotel vouchers: Within 24–48 hours of confirmation, depending on supplier timelines
* Final travel documents and itinerary: Generally shared 3–7 days before departure
Timelines may vary based on the nature of the service, supplier processing times, weekends, or holidays.

--- 3. Accuracy of Delivered Documents
Clients are responsible for reviewing all documents immediately upon receipt. Please verify:
* Names and personal details
* Travel dates and times
* Destinations
* Room types
* Service inclusions
If you find any discrepancy, notify us promptly so corrections can be made.
Luxurist Tours and Travels is not responsible for errors reported after services have commenced.

--- 4. Non-Receipt of Documents
If you do not receive your travel documents within the expected timeframe, please contact us through:
Email: [info@luxuristtoursandtravels.com](mailto:info@luxuristtoursandtravels.com) WhatsApp or call: [9811775169]
We will resend the documents promptly after verifying your details.

--- 5. Physical Document Requests
Luxurist generally does not mail physical documents.
However, if a client specifically requires printed copies, they may be collected from our office or delivered through courier services at an additional cost, depending on location and availability.

--- 6. Communication Consent
By providing your email address or mobile number, you consent to receive digital travel documents, confirmations, reminders, and important updates through electronic channels, including WhatsApp.

--- 7. Contact Information
If you have questions or need assistance with the delivery of your documents, you can reach us at:
Email: [info@luxuristtoursandtravels.com](mailto:info@luxuristtoursandtravels.com)
Website: [https://luxuristtoursandtravels.com/](https://luxuristtoursandtravels.com/)
Phone: [9811775169]
Office Address: [138, SFF, Ashoka Enclave 1, Sector 34, Faridabad, Haryana, India - 121003]
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