Privacy Policy

Luxurist Tours and Travels OPC Pvt Ltd
Last Updated 06 December 2025
At Luxurist Tours and Travels (OPC) Pvt. Ltd., your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our travel services. By using our website or making a booking with us, you agree to the practices described in this policy.

--- 1. Information We Collect
A. Personal Information
We may collect the following personal details:
* Full name
* Email address
* Phone number or WhatsApp number
* Residential address (city, state, country)
* Date of birth (if required for bookings)
* Payment-related information (handled securely via payment gateways)
B. Travel and Identification Information
To confirm flights, hotels, visas, or tours, we may request:
* Passport details
* Government ID (Aadhar, PAN, Driving License)
* Travel preferences (meals, rooms, seating, activities)
* Emergency contact details

C. Automatic Data or Usage Data
When you visit our website, certain information is collected automatically:
* IP address
* Browser type and version
* Pages visited
* Device type
* Time spent on pages
* Referral source

D. Communication Channels
If you interact with us through WhatsApp, social media, email, or website forms, we may store these communications to provide support and improve services.

--- 2. How We Use Your Information
We use your information to:
* Process bookings, reservations, and travel arrangements
* Communicate with you regarding inquiries, itineraries, confirmations, and updates
* Send important travel alerts, reminders, and service communications
* Provide customised travel recommendations
* Improve our website, services, and user experience
* Send promotional offers or newsletters (optional)
* Ensure security, fraud prevention, and compliance with legal obligations
We never sell your personal data to any third party.

--- 3. Sharing Your Information
We share information only when necessary to deliver travel services.
A. Travel Partners
Your details may be shared with:
* Airlines, hotels, and resorts
* Transport providers
* Destination management companies
* Visa agencies
* Activity and experience partners

B. Third-Party Service Providers
We may share limited data with trusted partners for:
* Payment processing
* Email or SMS communication
* Website analytics
* IT and hosting services
C. Legal Requirements
We may disclose information if required by government authorities, immigration officials, court orders, or legal processes.

--- 4. Payment Security
All online payments are processed through secure, PCI-DSS compliant payment gateways.
We do not store your credit card or banking details on our servers.

--- 5. WhatsApp and Communication Consent
By sharing your phone number or contacting us through WhatsApp, you consent to receiving:
* Booking updates
* Travel reminders
* Important announcements
* Customer support messages
You may opt out anytime by messaging STOP.

--- 6. Cookies and Tracking Technologies
Our website uses cookies to:
* Improve site performance
* Enhance browsing experience
* Remember your preferences
* Analyse website usage
You may disable cookies through your browser settings, but some features may not work fully.

--- 7. Data Storage and Retention
We retain your information only for as long as:

* It is required to complete your bookings * You maintain an ongoing relationship with Luxurist
* Required by law for GST, invoicing, and compliance

Travel documents such as passport copies and ID proofs are deleted once services are fulfilled unless legally required otherwise.

--- 8. Data Protection and Security
We implement reasonable security measures to protect your data, including:
* Encrypted transmission
* Secure servers
* Access controls
* Regular system audits
While we take strong precautions, no online system is completely secure. You agree to share information at your own discretion.

--- 9. Your Rights
You may request:
* Access to your personal data
* Corrections or updates
* Deletion of your data unless legally required to retain it
* To opt out of promotional communications anytime
To exercise these rights, contact us at [info@luxuristtoursandtravels.com](mailto:info@luxuristtoursandtravels.com).

--- 10. Links to External Websites
Our website may contain links to third-party sites.
We are not responsible for their privacy practices, content, or policies.
We encourage you to review their policies independently.

--- 11. Children’s Privacy
Our services are not intended for individuals under 13 years of age.
We do not knowingly collect data from children.
If you believe a child has provided information, please contact us for removal.

--- 12. Policy Updates
We may update this Privacy Policy periodically.
When we do, we will post the updated version on this page and update the Last Updated date.
Please review this policy regularly.

--- 13. Contact Us
If you have questions or concerns regarding this Privacy Policy, you can contact us:
Email: [info@luxuristtoursandtravels.com](mailto:info@luxuristtoursandtravels.com)
Website: [https://luxuristtoursandtravels.com/](https://luxuristtoursandtravels.com/)
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